Monday, February 10, 2020

Bureaucratic Windfall

Ever run into a situation where you were supposed to do something to make something else happen, but were never aware of what you were supposed to do or how to do it?  Until it was too late, and your unknown oversight caused a full breakdown in, well, apparently the entire space-time continuum.  And, if you have had that happen to you, has it ever made you very happy?

I'll explain.

During my 12 days of healthcare, my PA gave to me: "One reminder that after age 50 I should get a colonoscopy. Six suggested places.  And two gentle reminders of the importance of doing this.  What she didn't give to me was a referral authorization, an authorization ID, a date range for which the authorization is valid, and the number of visits approved.

This I learned from the gastroenterologist's office this afternoon, as my appointment is tomorrow morning.  Damn it, I had to cancel the appointment. 

"We can hold the appointment and you can try to get the doctor's office to get you the authorization this afternoon."
"No, I only have a rotary phone, so it could take me some time to dial.  I'll just cancel."
"Do you want to find a date to re-schedule?"
"Absolutely.  I will find some date in which I will attempt to re-schedule.  If I'm being honest, I'm guessing it will be after my next physical.  When my PA again gently reminds me I need to get this done.  But certainly, I will find a date to re-schedule, and then I will try to remember all the things I need to get from my PA- referrals, letters of support, and whatnot."

Some of you may give me grief and reiterate what I know is true - this is something I need to do.  And I was being very compliant and on track, until insurance red-tape derailed me.  Dang. [multiple happy face emojis].

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